Order FAQ
Alovz Main Order Statuses
- Pending: The order status is unpaid. Please pay for your order as soon as possible. Once we receive the payment, we will process the order.
- Paid: You have paid for your order, we'll update your order shortly, and start process your order.
- Processing: It means the order has been entered into our system and has been sent to the warehouse to prepare the shipment. It'll remain as Processing” until shipping information has been updated. If the order status shows it after 48 hours, doesn't mean something wrong with this order, it is just in the queue and waiting for dispatch.
- Shipped: The order has been shipped and now is on the way. Please check your order information on account and track the item online.
- Confirm Delivery: You need to confirm receipt of ordered merchandise on the website. If the goods have not actually been received, please check the order details or contact us.
- Refunded: The order status was refunded. We have arranged refunded to you. If you have any further questions, please contact us.
- Canceled: Your unpaid order is canceled, please replace an order anytime.
- How do I track my order status?We'll send you an email with the corresponding delivery information. You can check the order status in "My Account" by clicking "ORDER" to see your orders and the latest status. If the order has showed "Shipped".
If you have any questions about it, please contact us. - How do I add or remove items from my order?Please note we can only change to another color/size with the same price. Please contact us.
If the order is in an early stage of processing. We cannot change items after the order shipped. - Where can I view my order number and check my order status?
- (1) You can sign into your account, click "ORDER"
- (2) It shows all orders you have previously placed. You can click the details of a specific order by "DETAILS"
- (3) It shows the order number, the order status
- How do I view my orders?You can start from here to find "My Account" > "ORDERS" and login your account.
- How do I modify an order?Please contact us for our Customer Service. Note: We cannot modify the order if it already started shipping. In some cases, we have different policies on modifying an order.
- What should I do if I want to change the shipping address?If the order has started shipping, please contact us to update the address.
If the order has been shipped, we are very sorry to tell you, we cannot change the delivery address after the order has been shipped. Please kindly make sure you fill in the correct address before ordering. - How can I change the items in my order?If you haven't paid for your order, you can re-order again in your account and place a new order with the items.
If you have already paid for your order, please contact us as soon as possible. We can change of size and color if there's no price difference. Note: We cannot edit or change the items if the order has shipped. - How can I cancel an order?If the order has been shipped out, we cannot cancel or modify orders anymore. We can only wait for the delivery of the parcel and return from the addresses.
